Complaints Handling - Dental
Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
Mandatory Compliance
Summary
- CPD Certified Certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.
Welcome to our online Complaints Handling - Enhanced Dental CPD Course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
It is essential to understand that using body language and behaviour to help diffuse a complaint situation and define correct complaint procedures.
This online Complaints Handling - Enhanced Dental CPD Course define the term complaint, understand why patients might need to complain and acknowledge the importance of investigations and outcomes in the event of complaints.
Certificate duration: 2 years
Entry requirements: No entry restrictions
Recommended prerequisites: N/A
Assessment type: End of course assessment
Assessment pass mark – 80% needed to pass and gain a CPD certificate
Cost(s) of assessment and certification – All costs included in the course price
Awarding/Accrediting body – CPD Certification Service (CPDUK)
Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.
CPD
Course media
Description
Course aims
The aims of this online Complaints Handling - Enhanced Dental CPD Course are to:
- Enable dental care professionals to understand their role and responsibilities about preventing and handling complaints.
- Realise that complaints can be resolved amicably.
Learning outcomes
On completion of this online Complaints Handling - Enhanced Dental CPD Course, the learner will be able to:
- Define the term complaint.
- Understand why patients might need to complain.
- Acknowledge the importance of investigations and outcomes in the event of complaints.
Why is this Complaints Handling training course important?
This online Complaints Handling - Enhanced Dental CPD Course is an invaluable opportunity for you to identify areas of improvement. Allowing such expressions of dissatisfaction to be met with positive responses.
What is covered in this course?
This online Complaints Handling - Enhanced Dental CPD Course covers the following:
- Chapter 1 - Key legislation and regulations
- Chapter 2 - Complaints
- Chapter 3 - Regulation 16: Receiving and acting upon complaints
- Chapter 4 - Communication
- Chapter 5 - People’s behaviour
- Chapter 6 - Unsatisfactory treatments
- Summary.
Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.
Who is this course for?
This online Complaints Handling training course is suitable for the following:
- Dental nurse
- Dentist
- Infection control lead
- Practice manager
- Receptionist
- Trainee dental nurse
- Treatment coordinator
- Decontamination lead
- Dental hygienist
- Dental therapist
- Clinical dental technician
- Dental technician
- Orthodontic therapist
- Regulator.
Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.
Requirements
Learn anywhere, anytime on any device
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.
Career path
Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.
Questions and answers
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Certificates
CPD Certified Certificate
Digital certificate - Included
A digital CPD-certified certificate can be downloaded from the learner's account once a learner has successfully completed the course with an 80% pass mark or better in the end-of-course assessment.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
